![]() We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. You requested assistance with your account. You said you were told to remove automatic payments so that the account would disconnect on its own. You indicated that you requested your account be deactivated but Boost Mobile was unable to provide assistance. You mentioned that this also occurred in February 2023 and March 2023. You stated that in January 2023, you discovered you were being double billed. **************** March 28, 2023, we received your complaint, dated March 27, 2023, filed with the Better Business Bureau. ![]()
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